Cisco Meraki’s architecture delivers out-of-the-box security, scalability, and management to enterprise networks. The feature rich, easy to use cloud based architecture provides customers with 100% cloud managed networking.
It is fall of 2008. I just pulled into the parking garage and found a cherry spot to park my H2 Hummer. I am rushing to get a good seat for our weekly early Monday morning four hour meeting. I know that if I don’t get there soon, all of the good seats will be taken and ruin the start of my week.
What is a good seat you ask? Well, it has nothing to do with the chair or location, all I care about is grabbing one of the eight wired network connections. As I juggle my coffee, laptop, blackberry and briefcase, I open the heavy wood door, I see eight of my co-workers smiling and giving me the big LOSER smile. All eight network ports are taken by even earlier birds.
This is the scenario that played out day after day in Corporate America in 2008. It seems like the dark ages now, as we all have our smart phones and tablets all connected wirelessly and safely to the company network, in a large part due to efforts of the Cisco Meraki team. The advent of wireless devices and networks helped dramatically reshape every work place in the world. We have all come to expect reliable and accessible wireless everywhere we go, from the coffee shop to the airport to the office.
Why Cisco Meraki? They’ve done it before and they will do it again. Cisco Meraki will continue to be a leader in the future. Cisco Meraki’s architecture delivers out-of-the-box security, scalability, and management to enterprise networks. The feature rich, easy to use cloud based architecture provides customers with 100% cloud managed networking. As an authorized dealer, cloudIT is proud to offer the best in class Cisco Meraki enterprise product line. Contact us today; we can create a customized solution for your networking needs.
The purpose of cloudHelpDesk is to troubleshoot problems or provide guidance with respect to our services. Help desk support can be provided to customers through various channels such as toll-free numbers, web portal, instant messaging, or email.
Our help desk typically performs several functions thus providing a single point of contact for end-users to receive troubleshooting assistance, get answers to questions, or solve known problems. The help desk generally manages its requests through the use of issue tracking system software which allows the help desk to track and sort user requests with the help of a unique number, and can frequently classify problems by user, computer program, or similar categories.
Based on studies regarding help desks value was derived not only from a reactive response to user issues, but also from the help desk’s unique position of communicating daily with numerous customers or employees. Information gained with respect to such areas as technical problems, user preferences, and satisfaction proved valuable in the planning and development work of other information technology units.
Remote access allows technicians to solve many help desk issues from another work location. Even though there may still be a need for on-site support to effectively collaborate on some issues, remote support provides greater flexibility.
The help desk is structured into different levels to handle different types of questions. For example, a first-level or Tier 1 help desk may be prepared to answer the questions or provide the information commonly found in a FAQ or knowledge base. If the issue cannot be resolved at the first level, it can be forwarded to a second level or Tier 2 with resources to handle more complex issues. A third line or Tier 3 level of support is utilized to deal with software-specific needs, such as updates and bug fixes that directly affect a specific client.
Fortinet goes far beyond simple security, providing protection against threats from extended endpoints.There really is no question about it – you need Fortinet always watching and protecting your network…period.
cloudIT has worked with Fortinet for several years, working together to provide the right protection for our mutual customers. While some network security solutions claim to give you protection, we at cloudIT know that Fortinet is one that we count on day after day to do the job.
Fortinet has developed a broad line of products covering:
Founded in 1998, in Silicon Valley, VMware has made the cloud reality, with proven ability to reduce IT expenses, along with gained efficiency and flexibility. This technology isn’t just for large companies; it works extremely well for small and midsize business too.
Virtualization is at the heart of VMware’s “one cloud, any application, any device” architecture. VMware will consolidate and virtualize servers, networking, storage and security, all on your own timeline.
cloudIT can show you how easy it is to enable provisioning and complete your private cloud with automated management. VMware brings together he best of both on-premises and off-premises systems. Contact cloudIT to discuss how this solution and others can improve your network.
To learn more about VM Ware, click here.
Lenovo’s world-class servers are designed to match your current needs and are expandable to accommodate your future growth.
Lenovo is a $46 Billion global Fortune 500 company and a leader in providing commercial, enterprise and consumer technology.
Above and beyond desktops and laptops, Lenovo offers our customers a wide range of IT products from system-management, networking, servers, storage and more. Lenovo purchased both Motorola’s and IBM’s server businesses.
Constantly upgrading and adding new products, Lenovo has new offerings in the storage arena. They easily integrate into your network. The new, affordably priced SAN offerings are designed for simplicity, scalability, and speed. With shrinking IT budgets the Lenovo Storage Products simplify management and provide advanced functionality.
Hewlett Packard (HP) has always provided excellent products and is a household name in computer equipment.
HP built their reputation by providing lasting quality and expert engineering into every product that they build.
HP has a portfolio of products that will provide either wired or wireless networking end to end. Some of the products that we at cloudIT are excited to offer are:
Combined with the experts here at cloudIT we will incorporate the HP products that will make sense for your individual business needs.
There is no doubt about it, over the years Microsoft has developed the tools that you depend on to help you work faster and better, anytime and anywhere with your wireless network.
You turn on your computer and there it is… your Microsoft operating system that is familiar, reliable and reassuring. There is no doubt about it, over the years Microsoft has developed the tools that you depend on to help you work faster and better, anytime and anywhere with your wireless network. Without your operating system, your computer is useless. It allows you to communicate with the computer, manages the computer’s memory, processes and all of its software and hardware.
As your service provider, cloudIT will maintain and optimize your existing Microsoft systems. Looking at your entire IT network, both hardware and software we will ensure that you are receiving the best possible performance from your existing systems infrastructure. You’ll have access to our skilled, friendly, and proactive Microsoft support team. The cloudIT team stays up to date with the ever changing Microsoft software.
Ruckus provides a turnkey wireless solution, providing 100% of the components, delivering the most consistent and highest-speed wireless performance possible.
With pinpoint focus on wireless, Ruckus began operations in 2004. Putting together the best and brightest, they have realized their vision of “Pervasive Performance”. With their daily mantra of Pervasive Performance in mind, they begin and end each day.
Ruckus is able to do something that basic wireless technology can’t – deliver longer range and more reliable Wi-Fi connections to client devices; Wi-Fi that reaches farther and is inherently more stable due to the adaptive nature and control of our technology. Smart Wi-Fi constantly steers signals around obstructions and obstacles, mitigates interference, and focuses RF energy only where it’s needed to ensure unprecedented coverage and consistent performance at longer ranges.
To learn more about Ruckus Wireless, click here.
cloudOnSite is a resource intended to provide the customer or end user with information and support related to cloud services that requires a technician to be dispatched to the site.
The requisition of an onsite technician usually occurs from an escalation process through the remote help desk.
Cloud management entails the utilization of software and technologies designed for operating and monitoring applications, data and services residing in the cloud. The tools utilized help to ensure that cloud computing-based resources are working optimally and properly interacting with users and other services within your company.
Numerous tasks such as performance monitoring (response times, latency, uptime, etc.), security and compliance auditing and management, and initiating and overseeing disaster recovery and contingency plans are all part of the cloud management strategy.
Flexibility and scalability are important components of a company’s cloud management tools especially in today’s age of increasing growth, complexity and variety of private, hybrid, and public cloud based systems and infrastructure already in use.
Also known as hosted desktop services, desktop-as-a-service is frequently delivered as a cloud service along with the apps needed for use on the virtual desktop.
As a hosted desktop provider we handle storing, securing and backing up a user’s data, as well as upgrades for the DaaS service and supported applications. cloudDesktop has a multi-tenant architecture and the service is purchased on a subscription basis.
With cloudWifi you can eliminate the cost and complexity of traditional on-site wireless controllers with multi-site management via the cloud. This results in a nationwide network that any business or customer can access.
A Wi-Fi controller can manage access to hundreds of different Wi-Fi access points, allowing devices to connect to the network as a whole, not just via individual routers. By putting the controller in the cloud, it is removed from the physical network and can hook tens or even hundreds of thousands of individual access points scattered throughout the world onto the same virtual network.
Services are made available to users on demand via the Internet from a cloud computing provider server as opposed to being provided from a company’s own on-premises servers. Cloud server hosting may sometimes be referred to as cluster server hosting or server on-demand hosting since rather than being provided by a single server or virtual server, cloud server hosting services are provided by multiple connected servers that comprise a cloud.
cloud Secure offers a much higher level of data center and virtual system security than most organizations can or will build on their own. Security was initially viewed as one of the biggest obstacles to the widespread adoption of cloud-based deployments for enterprise software solutions. Today however, the combination of advancing technology plus an increasing variety of threats that companies must guard against is rapidly turning the tide.
Projects can be paralyzed when a business loses files or encounters system failures. That is why having a contingency plan is so important. In today’s business environment the need for an affordable, reliable online backup system with the capability of securing critical data is abundantly clear.
cloud Backup helps your business by protecting those important files that you need for your website or applications. You can get back to normal operations rapidly when your files are quickly restored after a system failure or file loss.
