cloudHelpDesk Services From cloudIT

The purpose of cloudHelpDesk is to troubleshoot problems or provide guidance with respect to our services. Help desk support can be provided to customers through various channels such as toll-free numbers, web portal, instant messaging, or email.

Our help desk typically performs several functions thus providing a single point of contact for end-users to receive troubleshooting assistance, get answers to questions, or solve known problems. The help desk generally manages its requests through the use of issue tracking system software which allows the help desk to track and sort user requests with the help of a unique number, and can frequently classify problems by user, computer program, or similar categories.

Based on studies regarding help desks value was derived not only from a reactive response to user issues, but also from the help desk’s unique position of communicating daily with numerous customers or employees. Information gained with respect to such areas as technical problems, user preferences, and satisfaction proved valuable in the planning and development work of other information technology units.

Remote access allows technicians to solve many help desk issues from another work location. Even though there may still be a need for on-site support to effectively collaborate on some issues, remote support provides greater flexibility.

The Tiers of cloudHelpDesk

The help desk is structured into different levels to handle different types of questions. For example, a first-level or Tier 1 help desk may be prepared to answer the questions or provide the information commonly found in a FAQ or knowledge base. If the issue cannot be resolved at the first level, it can be forwarded to a second level or Tier 2 with resources to handle more complex issues. A third line or Tier 3 level of support is utilized to deal with software-specific needs, such as updates and bug fixes that directly affect a specific client.

  • Tier 1: Commonly asked questions, knowledge base questions
  • Tier 2: More complex technical questions and issue resolution
  • Tier 3: Software specific support such as updates and bug fixes

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Cisco Meraki Access Points from CloudIT
  • MR30H

    HOSPITALITY IN-ROOM

    802.11ac Wave 2
    Recommended for in-room deployments
    1.3 Gbps radio rate


  • MR32

    GENERAL PURPOSE

    802.11ac
    Recommended for general purpose deployments
    1.2 Gbps radio rate


  • MR33

    GENERAL PURPOSE

    802.11ac Wave 2
    Recommended for general purpose deployments
    1.3 Gbps radio rate


  • MR42

    HIGH PERFORMANCE

    802.11ac Wave 2
    Recommended for high density and performance-critical environments
    1.9 Gbps radio rate


  • MR52

    HIGHEST PERFORMANCE

    802.11ac Wave 2
    Recommended for high density and performance-critical environments
    2.5 Gbps radio rate


  • MR53

    HIGHEST PERFORMANCE WITH MULTIGIGABIT

    802.11ac Wave 2
    Recommended for high density and performance-critical environments
    2.5 Gbps radio rate


  • MR62

    GENERAL PURPOSE OUTDOOR

    802.11n
    Recommended for general-purpose rugged / outdoor wireless LAN
    300 Mbps radio rate


  • MR66

    GENERAL PURPOSE OUTDOOR

    802.11n
    Recommended for general-purpose rugged / outdoor wireless LAN
    600 Mbps radio rate


  • MR72

    HIGH PERFORMANCE OUTDOOR

    802.11ac
    Recommended for high performance rugged / outdoor wireless LAN
    1.2 Gbps radio rate


  • MR74

    GENERAL PURPOSE OUTDOOR

    802.11ac Wave 2
    Recommended for industrial / outdoor wireless LAN
    1.3 Gbps radio rate


  • MR84

    HIGHEST PERFORMANCE WITH MULTIGIGABIT

    802.11ac Wave 2
    Recommended for high-density and performance-critical environments
    2.5 Gbps radio rate


  • Z1

    Cloud Managed Teleworker Gateway


  • Antennas & Power

    2.4 GHz and 5 GHz Antennas
    PoE Injectors and AC Adapters

 

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Cisco Meraki Firewalls from CloudIT
  • MX64

    Interfaces: 5 x GbE, USB 3G/4G

    Firewall Throughput: 250 Mbps
    VPN Throughput: 100 Mbps
    Recommended Clients: 50


  • MX64W

    Interfaces: 5 x GbE, 802.11ac/n WiFi, USB 3G/4G

    Firewall Throughput: 250 Mbps
    VPN Throughput: 100 Mbps
    Recommended Clients: 50


  • MX65

    Interfaces: 12 x GbE (2PoE+), USB 3G/4G

    Firewall Throughput: 250 Mbps
    VPN Throughput: 100 Mbps
    Recommended Clients: 50


  • MX65W

    Interfaces: 12 x GbE (2PoE+), 802.11ac/n WiFi, USB 3G/4G

    Firewall Throughput: 250 Mbps
    VPN Throughput: 100 Mbps
    Recommended Clients: 50


  • MX84

    Interfaces: 10 x GbE, 2 x SFP, USB 3G/4G

    Firewall Throughput: 500 Mbps
    VPN Throughput: 250 Mbps
    Recommended Clients: 200


  • MX100

    Interfaces: 9 x GbE, 2 x SFP, USB 3G/4G

    Firewall Throughput: 750 Mbps
    VPN Throughput: 500 Mbps
    Recommended Clients: 500


  • MX400

    Interfaces: up to 20 x GbE, up to 16 x SFP, up to 4 x SFP+, USB 3G/4G

    Firewall Throughput: 1 Gbps
    VPN Throughput: 1 Gbps
    Recommended Clients: 2,000


  • MX600

    Interfaces: up to 20 x GbE, up to 16 x SFP, up to 4 x SFP+, USB 3G/4G

    Firewall Throughput: 1 Gbps
    VPN Throughput: 1 Gbps
    Recommended Clients: 10,000


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Cisco Meraki Switches from CloudIT

Stackable Access Switches

  • MS225 Series

    GENERAL PURPOSE

    10G SFP+ uplinks
    80G Physical Stacking
    Recommended for branch deployments


  • MS250 Series

    GENERAL PURPOSE + REDUNDANT POWER

    10G SFP+ uplinks + redundant power supplies
    80G Physical Stacking
    Recommended for general purpose deployments


  • MS350 Series

    HIGH PERFORMANCE + REDUNDANT POWER

    10G SFP+ uplinks
    160G Stacking
    Recommended for performance-critical environments


  • Accessories

    Stacking Cables
    Power Supplies & Fans
    SFP/SFP+ Optics
    Direct Attach Cables


Access Switches

  • MS220-8 series

    COMPACT

    Interfaces: 8 x GbE, 2 x SFP

    Stacking: Virtual


  • MS220 series

    GENERAL PURPOSE

    15 SFP Uplinks
    Recommended for branch deployments


  • MS320 series

    GENERAL PURPOSE + REDUNDANT POWER

    10G SFP+ Uplinks
    Recommended for branch deployments


  • Accessories

    SFP/SFP+ Cables & Optics
    Power Supplies


Distribution Switches

  • MS410 Series

    1G FIBER AGGREGATION

    160G Stacking
    10G SFP+ Uplinks


  • MS425 Series

    10G FIBER AGGREGATION

    Flexible Stacking
    40G QSFP+ Uplinks


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Cisco Meraki Phones from CloudIT
  • MC74

    High-definition, color, 7” IPS-backlit touchscreen display for easy navigation

    Integrated desktop mount and adjustable hinge for finding the perfect screen angle
    Optional wall mount adapter with bubble leveler included
    Handset with on-hook proximity sensor
    Front and side USB headset ports and 3.5mm audio headset socket
    Volume and mute buttons with mute status LED


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Cisco Meraki Security Cameras from CloudIT
  • MV21

    INDOOR

    Simplified Installation

    Up to 20 days of continuous footage


  • MV71

    OUTDOOR

    IP66 and IK10 rated

    Up to 20 days of continuous footage


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